Neighbourhood Income Coach (Only Hafod colleagues may apply)
Location: St Hilary Court, Copthorne Way, Cardiff
Salary: £30,168 per annum
Expires: 21/10/2020 23:59

We are looking for a Neighbourhood Income Coach to join our busy Neighbourhood team on a permanent basis. The role is offered on a full-time basis, working 36 hours per week. This job offers a salary of£30,168 per annum - other benefits are listed below.

What you'll do

You will build and develop a relationship with your tenants to identify their potential and empower them to achieve their goals. You will use a relational model of housing to deliver an efficient and effective person centered Income Recovery service and to promote tenancy sustainability.

What you'll need

You will need a good standard of education, a relevant professional housing or business qualification is desirable but not essential. You will have proven experience in a client service environment with working knowledge of housing legislation and income recovery. Experience of client participation in service delivery, alongside, experience of working with clients in a coaching environment is desirable. You will need excellent interpersonal skills with the ability to manage your time effectively. In addition, you will have a good working knowledge of Microsoft Office, particularly Excel.

You will require a driving license with access to a vehicle.


  • Salary of £30,168 per annum
  • 36 hours per week
  • 25 Days annual leave plus bank holidays (increasing with length of service)
  • Generous pension contributions
  • Free parking
  • Salary sacrifice schemes
  • Employee assistance programme and well-being resource available 24/7
  • ‘Perks’ – a range of shopping and activity discounts and cashback options
  • We are a Family Friendly organisation
  • Develop with the support of our academi

Opportunities for development
Through our academi we provide a range of learning and development opportunities to support you on your learning journey with us.We offer development opportunities for every stage of your career.From technical training to leadership development we have a range of programmes.

Next steps
If you would like further information about this opportunity please contact Jade Peplar on
If you are interested in applying for this role, please click 'Apply' below.

Closing date: Wednesday 21 October 2020

Interview date: Thursday 29 October 2020

Hafod reserves the right to close this vacancy early should sufficient applications be received. Therefore, we encourage early applications to ensure consideration.

Supporting Documents