Customer Services Adviser - 18 hours
Location: St Hilary Court, Copthorne Way, Cardiff
Salary: £19,578 - £21,330 per annum
Expires: 18/07/2019 23:59

We are looking for an experienced Customer Service Adviser to join a busy Customer Service team. This role will be offered on a permanent basis working 18 hours per week, Based in St Hilary Court, Cardiff. This position offers a generous salary of up to £19,574 to £21,330 pro rata - other benefits are listed below.

What you will do
You'll be joining a dynamic team who are passionate about making a difference to the organisation. To be successful in this role you will need to have the skills and knowledge to provide a professional first point of contact for all customers, internal colleagues and stakeholders. You will be supporting other teams within the organisation in an administrative capacity and providing assistant with digitising processes. 

What you will need
You will have prior experience working in a busy office environment, it is essential that you have excellent communication skills with the ability to work on own initiative.
You will have a good general standard of education, you will need strong administration skills with vast knowledge of Microsoft Office packages and exposure of databases.


  • Salary of up to £19,574 to £21,330 pro rata
  • Company Private Medical Scheme
  • 18 hours per week
  • 26 Days annual leave - pro rata
  • Pension Contributions of 10%, rising to 12% after 5 years’ service
  • Free parking
  • Salary sacrifice schemes
  • Employee assistance programme and well-being resource available 24/7
  • ‘Perks’ – a range of shopping and activity discounts and cashback options
  • We are a Family Friendly organisation
  • Develop with the support of our academi

Opportunities for development

Through our academi we provide a range of learning and development opportunities to support you on your learning journey with us.We offer development opportunities for every stage of your career.From technical training to leadership development we have a range of programmes.

Next steps

If you would like further information about this opportunity please contact Jade Peplar on
If you are interested in applying for this role, please click 'Apply' below.

Closing date:Thursday 18 July 2019

Hafod reserves the right to close this vacancy early should sufficient applications be received. Therefore, we encourage early applications to ensure consideration.

Supporting Documents