Service Contract Assistant
Location: St Hilary Court, Copthorne Way, Cardiff
Salary: £19,578 - £21,330 per annum
Expires: 23/07/2019 23:59

We are looking for an experienced Service Contract Assistant to join us working 36 hours per week for a period of 12 months. The role will be based in St Hilary Court, Cardiff. This job offers a salary of £19,578- £21,330 depending on experience- other benefits are listed below.

What you'll do
As part of a busy team you will be responsible for the support and delivery of high quality services to customers and to provide administrative support to the service contracts section.

You will assist in ordering of materials and supplies for our DLO team using our QLX database. You will also be responsible for liaising with surveyors, tenants and handymen in organising repair work. You will need to monitor attendance and other records submitted by each contractor, to ensure all monthly payments are paid and each contract is updated monthly or earlier if required, reporting any issues to the Service Contracts Manager.

What you'll need

You will need a good standard of education with an appropriate administrative/secretarial qualification. 

To be successful in this post you will need experience with assisting with gas servicing or similar contracts, in addition experience as an Administrator in a client service environment in a maintenance-related setting would be beneficial.

You will have excellent interpersonal skills with the ability to manage your time effectively. In addition, you will have a good working knowledge of Microsoft Office, particularly Excel. 


  • Salary of £19,578 - £21,330 depending on experience
  • Company Private Medical Scheme
  • 36 hours per week
  • 26 Days annual leave plus bank holidays (increasing with length of service)
  • Pension Contributions of 10%, rising to 12% after 5 years’ service
  • Free parking
  • Salary sacrifice schemes
  • Employee assistance programme and well-being resource available 24/7
  • ‘Perks’ – a range of shopping and activity discounts and cashback options
  • We are a Family Friendly organisation
  • Develop with the support of our academi

Opportunities for development
Through our academi we provide a range of learning and development opportunities to support you on your learning journey with us.We offer development opportunities for every stage of your career.From technical training to leadership development we have a range of programmes.

Next steps
If you would like further information about this opportunity please contact Jade Peplar on
If you are interested in applying for this role, please click 'Apply' where you will be required to submit an application form.

Closing date: Tuesday 23 July 2019

Interviews are likely to be held on Wednesday 31 July 2019

Hafod reserves the right to close this vacancy early should sufficient applications be received. Therefore, we encourage early applications to ensure consideration.

Supporting Documents