Head of Support
Location: St Hilary Court, Copthorne Way, Cardiff
Salary: £55,000 per annum
Expires: 10/08/2020 23:59

We are looking for an experienced Head of Support to join us. You will be working 36 hours per week with the option to work a 9-day fortnight, based from St Hilary Court, Cardiff. This role offers a salary of £55,000 per annum - other generous benefits are listed below.

What you'll do

This is an exciting opportunity to shape our approach on the development and delivery of our Support Services. You will ensure the services we provide meet the changing needs of our customers and communities, to achieve the positive outcomes that they deserve. 

As an inspirational leader, you will be expected to promote a culture of continuous improvement, you will exercise financial control and lead on the transformation and growth of our services. As Head of Support, you will identify opportunities for funding and lead on tender submissions to further grow our services. You will actively promote joint working with internal and external partners to support innovation in our service delivery.

If you're creative, confident and excited by the challenge of working in a diverse and changing organisation, then this may be the perfect role for you.

What you'll need

To be successful in this role you must be passionate about working in an organisation with a social conscience. You will need a relevant professional qualification and have a proven track record of successfully leading a Support Services function.

You will have experience of leading and managing teams productively and effectively, with the ability to manage organisational change. You will need to be experienced in successfully developing/implementing new services, projects, schemes and plans, as well as identifying and delivering service improvements.  You will need a thorough knowledge of the relevant statutory requirements in relation to housing and support services and have an understanding of different models of housing related support and Welsh Government Supporting People policies.

You will be able to work effectively in partnership with the executive team, colleagues, residents, customers and external stakeholders, with the ability to engage effectively at all levels. Working with a collaborative style you will engage with others and promote positive relationships, adapt to changing priorities and empower your teams to deliver quality services to our customers.

You will need a full current driving licence and have a willingness to work flexibly.


  • The role offers a salary of £55,000 per annum
  • 28 days annual leave (plus bank holidays) - increasing with length of service
  • 8% employer pension contributions
  • Join a socially conscious not for profit organisation
  • Employee assistance programme and well-being resource available 24/7
  • ‘Perks’ – a range of shopping and activity discounts and cashback options
  • We are a Family Friendly organisation
  • Develop with the support of our academi

Opportunities for development

We offer development opportunities for our colleagues at every stage of their career. Our bespoke leadership programmes develop leaders who have the desire and confidence to create and lead high performing teams. Such as, the opportunity to take part in our Leading Edge programme which will challenge the way you manage and lead. Delivered in conjunction with the University of South Wales the Leading Edge programme is designed for those leading a service, department or directorate. For your teams we offer a range of learning and development opportunities through our academi.

Next steps

If you would like further information about this opportunity please contact Jade Peplar on jade.peplar@hafod.org.uk. If you are interested in applying for this role, please click 'Apply' and you will be diverted to our recruitment platform.

Closing date: Monday 10 August 2020

Interview date: Thursday 20th August 2020

If successful for this role a DBS check will be required. Hafod reserves the right to close this vacancy early should sufficient applications be received. Therefore, we encourage early applications to ensure consideration.

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