Service Improvement Co-ordinator - Housing
Location: Cardiff based (hybrid working)
Salary: £33,900 per annum
Expires: 20/01/2022 23:59

Due to a restructure, we are looking for a Service Improvement Co-ordinator to join our existing team on a permanent full-time basis, working 36 hours per week.  This is a newly created position which will support the Head of Housing and three Operational Managers.

We are embracing hybrid working. If you are successful you can work from home most of the time if you wish, but you will occasionally need to attend our sites for collaborative working and to forge great relationships with others.

What you’ll do

You’ll be confident with developing policies and procedures for Housing Services in partnership with operational colleagues.

You’ll get involved with the development and implementation of a programme of continuous improvement for all Housing Services, which will include reviewing current processes/systems and supporting the delivery and implementation of key projects for Housing Services.

You’ll support the full implementation of the neighbourhood coaching model across Housing Services.

What you’ll need

You’ll have strong IT skills allowing you to be a digital champion for Housing Services, working closely with colleagues in IT to ensure the effective use of the IT systems used by Housing Services.

To succeed in this role you’ll have previous experience of working in social housing or a related sector, managing projects and/or housing management.

Further details of the experience required for this opportunity can be found in the attached recruitment pack.


  • Salary of £33,900 per annum
  • 25 days annual leave plus bank holidays (increasing with length of service)
  • Option to work a nine-day fortnight – have a day off every other week!
  • Generous pension contributions at 8%
  • Family friendly policies
  • Join a socially conscious not for profit organisation
  • Employee assistance programme and well-being resource available 24/7
  • Medicash health care plan (see leaflet)
  • ‘Perks’ – a range of shopping and activity discounts and cashback options
  • Develop with the support of our academi

Opportunities for development
Through our academi we provide a range of learning and development opportunities to support you on your learning journey with us.We offer development opportunities for every stage of your career. From technical training to leadership development we have a range of programmes.

Next steps
If you would like further information about this opportunity please contact Katie Jones on

If you are interested in applying for this role, please click 'Apply' below.

Closing date: Thursday 20 January 2022

Interview date: Friday 28 January 2022

If successful a DBS check will be required.

Hafod reserves the right to close this vacancy early should sufficient applications be received. Therefore, we encourage early applications to ensure consideration.

Supporting Documents