Customer Service Planner
Location: Cardiff
Salary: £17,552 per annum for 28 hours
Expires: 30/06/2022 23:59

We have a new opportunity to become a Planner within our Customer Service team on a permanent basis. This is a part-time opportunity, working 28 hours per week. We’re open to discussion about working pattern.

This is an exciting opportunity to work within a small team to really offer a fantastic responsive support service for Hafod Property Services (HPS).

We’re embracing hybrid working. You’ll be based in our Head Office at Culverhouse Cross, with the opportunity to work from home on occasions once training is complete and you’re confident in the role.

What you'll do

As part of a team of 4 Planners, you’ll be the main point of contact between operatives, tenants and supervisors. You’ll be in regular contact with both our maintenance and service contracts teams to ensure our response to all property queries is fully logged and efficient.

Managing your own workload, you’ll use our various in-house systems to receive, log, process and update all maintenance orders, providing a dependable reference point for all HPS information.

Further details about the key duties of the role can be found in the attached job description.

What you'll need

We are looking for someone with proven relevant experience within a client service environment, ideally within the housing, maintenance or construction sectors.

You’ll be self-motivated and confident with using various IT packages, being able to confidently navigate between systems to extract and update information.

Previous experience of using vehicle tracking systems for fleet management is desirable.


  • £17,552 per annum for 28 hours per week
  • 25 days annual leave (plus bank holidays) – increasing with length of service
  • Medicash healthcare plan
  • 8% pension contributions
  • Join a socially conscious not-for-profit organization
  • Employee assistance programme and well-being resources available 24/7
  • A range of shopping and activity discounts and cashback options
  • We are a family friendly organisation
  • Develop with the support of our academi

Opportunities for development
Through our academi we provide a range of learning and development opportunities to support you on your learning journey with us. We offer development opportunities for every stage of your career. From technical training to leadership development we have a range of programmes.

Next steps

If you would like any more information about the role, please contact Katie Jones on

Closing date: Thursday 30 June

Interview date: Wednesday 6 July (in person at St Hilary Court)

If successful for this role a DBS check will be required.

Hafod reserves the right to close this vacancy early should sufficient applications be received. Therefore, we encourage early applications to ensure consideration.

Supporting Documents