IT and Digital Improvement Project Officer
Location: Cardiff based (hybrid working)
Salary: £32,000 per annum
Expires: 07/08/2022 23:59

Following the creation of our new Digital Transformation Office last year, we’re looking for a IT and Digital Improvement Project Officer to join us on a permanent, full-time basis. The salary for this role is £32,000 per annum with the option to work a 9-day fortnight – have a day off every other week!

We’re 6 months into the delivery of our first Digital Strategy and we want you to help strengthen our team. This is a unique opportunity to change how we work and deliver something tangible that makes a real difference to our customers and colleagues.

We are embracing hybrid working. If you are successful you can work from home most of the time if you wish, but you will occasionally need to attend our sites for collaborative working and to forge great relationships with others, typically on a weekly basis.

What you'll do

Interpreting business challenges as digital improvement opportunities, you’ll lead and support on the delivery of digital projects across Hafod, bolstering our Digital Strategy to drive a culture of customer and colleague-centric delivery and growth.

You’ll be joining us at a time when we’re looking to redesign our end-to-end process journey, giving you the opportunity to question processes, deliver process improvement initiatives and inspire service change with our colleagues and customers.

Further details on what the role involves is set out in the job description in the recruitment pack attached.

What you'll need

You’ll have proven experience in delivering multiple projects and be proficient in process mapping, process design or redesign, and providing specialist guidance to colleagues at all levels.

Expertise in workflow modelling and confidence with project management and business improvement methodologies will allow you to work across multiple service areas driving digital transformation.

The specific skills, knowledge and experience we are looking for can be found in the person specification in the recruitment pack.


  • £32,000 per annum
  • We offer a 9 day fortnight - a day off every other week!
  • 25 days annual leave (plus bank holidays) – increasing with length of service
  • Medicash healthcare plan
  • 8% pension contributions
  • Join a socially conscious not-for-profit organization
  • Employee assistance programme and well-being resources available 24/7
  • A range of shopping and activity discounts and cashback options
  • We are a family friendly organization
  • Develop with the support of our academi

Opportunities for development

Through our academi we provide a range of learning and development opportunities to support you on your learning journey with us. We offer development opportunities for every stage of your career. From technical training to leadership development we have a range of programmes.

Next steps

If you would like any more information about the role, please contact Katie Jones on

Closing date: Sunday 7 August (midnight)

Interview date: Tuesday 16 August and Wednesday 17 August (in-person at St Hilary Court)

If successful for this role a DBS check will be required.

Hafod reserves the right to close this vacancy early should sufficient applications be received. Therefore, we encourage early applications to ensure consideration.

Supporting Documents